In this Privacy Policy “we” and “us” refer to CPautoglass ABN 21 811 706 659 and its associated entities and “our” has a similar meaning.

Your privacy is important to us. This Privacy Policy sets out principles which apply to any personal information we collect about you, from you or from other sources.

We do NOT sell or disclose your personal information to others for the purpose of allowing them to directly market their products and services.

There are some matters to which this policy does not apply. These are referred to in section 7.

1. Personal Information we collect and hold
Depending on the services you require, the kinds of personal information which we collect, and hold include;

• your name, address, and contact details.
• your credit card and/or payment details.
• details about your vehicle and if applicable, vehicle leasing arrangements.
• for services provided under an insurance policy, including details related to your insurance and insurance claim.
• if you apply for services to be provided on account or if you are a supplier or providing a guarantee – your name, address, and contact details and any appropriate financial, licensing or business information.
• if you apply for a position with CPautoglass, potential information collected includes – your name, address, contact details, employment history, educational details, date of birth, tax information, bank and superannuation details, references, emergency contacts, medical history and medical tests, and any other screening tests or assessments.

You are not obliged to give us your personal information and you may choose to deal with us anonymously or by use of a pseudonym. In these cases, we will take reasonable steps to comply with your request where practical, however, please note that you may not be able to take advantage of some of our services – for example, we would not accept payment from your insurer, nor would we be able to provide glazing services to your home – and where we can provide the services, you will need to pay before the service is provided.

2. How we collect and hold personal information

2.1 We generally collect your personal information directly from you via our website, over the phone, in correspondence – whether by letter or email – or when we attend premises to provide services. We may also collect personal information;

• if you are claiming through your insurance – from your insurer or broker.
• if you have a fleet / leased vehicle – through your provider.
• in accordance with any authority and consent which you provide.
• from publicly available registers e.g., ASIC.
• if you are applying for a position with CPautoglass – we may collect personal information from employment agencies, through publicly available online sources e.g., LinkedIn; and in accordance with any methods agreed by you during the recruitment process.

We may collect personal information from other persons e.g., an insurer who passes on a request for services to us, a family member requesting the provision of services. In these cases, the other person must ensure that they obtained your permission to provide us with the information and for us to collect, use and disclose such information as articulated in the Privacy Policy. They must inform you about this Privacy Policy. However, we will notify you of the collection of information as soon as reasonably practicable by contacting you to discuss the service requested on your behalf.

If you do not provide the information requested, we may not be able to provide you with appropriate services or fulfil another applicable purpose of collection.

2.2 We may hold personal information electronically or on paper. If you are in contact with our sales centre, calls will be recorded and backed-up.

We take reasonable security measures to safeguard your personal information. This includes implementing data security safeguards based upon generally accepted industry standards to protect personal information from unauthorised access, use, disclosure, alteration, or loss.

We will destroy or de-identify your personal information if the purpose for which we collected the personal information from you no longer exists or applies.

3. The purposes for which we collect, hold, use and disclose personal information

3.1 We only collect, hold, use and disclose personal information which we consider reasonably necessary including to;

• facilitate our dealings with you.
• communicate with you.
• maintain and improve our products and services, quality assurance and training; or
• any other appropriate lawful purpose or if legally required to do so.

For example;

• to provide a quote or negotiate providing services to you or an organisation you represent.
• to enable us to provide you with automotive glazing or home/business glazing services.
• to lodge a claim on your behalf and obtain payment from your insurer or fleet/leasing arrangement.
• to conduct appropriate checks regarding setting up an account or engaging you as a supplier, including any appropriate on-going checks.
• to coordinate with our subcontractors who may assist us in the process of providing your services, or other contractors.
• to administer and manage the services we provide including any statutory guarantees or any additional warranties we offer.
• to investigate and manage any complaints; this may involve sharing information with your insurer or person paying your account.
• if you are applying for a position with CPautoglass, to assess your suitability for the position.
• we may use or disclose personal information to facilitate our business operations, for example managing our IT infrastructure, databases, or website, or for statistical and maintenance purposes.
• a customer satisfaction survey or a survey on how we can improve our services.
• where you have agreed, to send you reminders, promotions, or marketing materials.

3.2 Email and Text; We may send you an email, SMS or call you via telephone to verify orders, confirm details of the goods or services requested, and for purposes of communication in relation to any goods or services being provided. We may send you email communications from time to time regarding any technical, administrative, or legal notices, our products and service that we consider essential. As these are not commercial electronic messages, you are unable to unsubscribe from these notices.

3.3 Direct Marketing; You consent to us using your personal information to send you marketing messages by mail, email, SMS, and telephone about related services which may be of interest to you on an ongoing basis. You can unsubscribe from these notices by following the instructions on the relevant messages.

4. How you can access or correct your personal information

4.1 We will, on your request, provide you with access to the personal information we hold about you unless an exception is applicable under the Privacy Act. If we refuse to provide you with access to the information, we will provide you with reasons.

4.2 A request to obtain access to information we hold about you will be dealt with in a reasonable time at no charge. However, we may charge you our reasonable cost of providing you with access. We will advise you if any costs are likely to apply before proceeding.

4.3 If any of the personal information we hold about you is inaccurate, incomplete, or out-of-date, please contact us and we will take reasonable steps to correct this information or, if necessary, we will discuss alternative action with you.

5. Complaints

If you have a complaint or a concern in relation to your privacy, please write to us at cameron@cpautoglass.com.au or

Cameron Pocock
CPAUTOGLASS
26 Railway Terrace
Balaklava SA 5461
We will always acknowledge your complaint promptly and attempt to resolve your concerns.

6. Where this policy does not apply

This Privacy Policy does not apply to our acts and practices relating directly to employee records of our current and former employees. It does, however, apply to employment candidates’ information. It also does not apply to information collected by third parties on our behalf where that information is collected, stored, and used by that third party. This Privacy Policy does not apply with respect to credit information and credit eligibility information.

7. Other information

7.1 Our Use of Cookies can be found in our Terms of Use.

7.2 If we decide to change this Privacy Policy, we will post changes on this page. You should read this Privacy Policy from time to time for changes.